At DEYA, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free return policy to make your shopping experience as seamless as possible. Please review the following guidelines:
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Eligibility:
Items must be returned within 30 days of the original purchase date.
All returned items must be unworn, unwashed, and in their original condition with tags attached.
- Return Process:
To initiate a return, please contact our customer service team at [email@example.com] with your order number and reason for return.
Once your return request is approved, you will receive further instructions on how to proceed.
- Return Shipping:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping method and retaining proof of postage for your records.
- Refunds:
Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item.
Original shipping charges are non-refundable.
- Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
- Final Sale Items:
Final sale items are not eligible for return or exchange unless deemed damaged or defective upon receipt.
- Damaged or Defective Items:
If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance.
- International Returns:
International returns must be initiated within 30 days of the original purchase date and are subject to the same guidelines as domestic returns.
By shopping with DEYA, you agree to abide by the terms of our return policy outlined above. We value your satisfaction and are here to assist you with any inquiries or concerns regarding your purchase. Thank you for choosing DEYA for your elegant and sophisticated wardrobe needs.
